Coverfy Limited trading as Coverfy (“Coverfy”, “we”, “us”, “our”) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.
Privacy Statement
The Privacy Act 2020 gives you the right to request access to your personal information held by Coverfy. If you would like to access, correct, or request a change to the personal information we hold about you, please contact our Privacy Officer using the details below.
For more information about the Privacy Act 2020, visit www.privacy.org.nz.
Changes to this policy
We may change this Privacy Policy from time to time by uploading a revised version to our website. Any changes will apply from the date the revised policy is uploaded, which will be noted at the bottom of this page.
What is personal information?
Personal information is information about an identifiable individual. This includes (but is not limited to):
- Name, address, and contact details
- Date of birth
- Occupation and employment details
- Payment and financial information
- Insurance and claims information
- Testimonials and feedback
- Identity verification information
- Other information relevant to providing insurance advice and services
When you deal with us, you consent to us collecting, using, holding, and disclosing your personal information in accordance with this Privacy Policy.
Why we collect personal information
We collect personal information so we can:
- Verify your identity
- Provide insurance advice, services, and products to you
- Arrange, manage, and administer insurance cover
- Assist with claims and policy servicing
- Improve the services and products we provide
- Respond to enquiries, requests, or complaints
- Protect and enforce our legal rights and interests
- Comply with legal and regulatory obligations
- Carry out any other purpose authorised by you or permitted under the Act
If you do not provide the information we request, it may affect our ability to provide services or arrange insurance cover for you.
You are responsible for providing complete, accurate, and relevant information, including all information that may be relevant to an insurer’s assessment of a risk or claim. Failure to disclose or misrepresentation of information may result in your insurance policy being invalidated or a claim being declined by the insurer.
How we store your personal information and keep it secure
We only retain personal information for as long as it is required for lawful business purposes.
We take all reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. These steps include:
- Secure cloud-based data storage located in New Zealand
- Use of customer relationship management (CRM) systems via the Kiwi Adviser Network
- Two-factor authentication on core systems
- Encryption of data in transit and at rest
- Regular system monitoring and security controls
We do not intentionally retain unnecessary personal information.
Disclosure of your personal information
We respect the privacy of your personal information and only disclose it where necessary to provide our services, or where required or permitted by law.
We may disclose your personal information to:
- Insurers, underwriters, and insurance product providers
- Claims managers, loss adjusters, and other claims-related service providers
- Other companies or individuals who assist us in providing services or perform functions on our behalf (such as hosting, data storage, compliance, audit, legal, or professional advisers)
- Regulatory authorities, courts, and tribunals where required by law
- Government or law enforcement agencies where required or authorised by law
- Any other person or organisation you authorise us to disclose information to
Except as described above, we will not disclose your personal information without your consent unless we are required or permitted to do so by law.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to access your readily retrievable personal information and request corrections.
Before responding to a request, we may need to verify your identity.
You can contact us to request access to or correction of your personal information using the details below.
Contact details
Privacy Officer
Coverfy Limited trading as Coverfy
📧 Email: help@coverfy.nz
📞 Phone: 022 100 1218
📍 Address: 3 Northcroft Street, Takapuna, Auckland 0622
Data breaches
Coverfy has processes in place to identify, manage, and respond to privacy breaches. If a breach occurs that poses a risk of serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with the Privacy Act 2020.
Internet use
While we take reasonable steps to maintain secure internet connections, the transmission of information over the internet is at your own risk.
If you follow links from our website to third-party websites, those sites will have their own privacy policies. We encourage you to review those policies before providing personal information.
Cookies and website monitoring
Our website may use cookies to support basic website functionality. You can disable cookies via your browser settings, although this may affect website functionality.
We may use monitoring tools to help protect our systems from unauthorised access or security threats.
General information only
The information provided on our website is of a general nature and is not intended to constitute personalised insurance or financial advice.
Liability and disclaimers
To the fullest extent permitted by law, Coverfy disclaims all liability for any loss or damage arising from reliance on information contained on this website. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable legislation.
New Zealand jurisdiction
This website and Privacy Policy are governed by New Zealand law and are intended for use by persons within New Zealand. By using this website, you agree to submit to the exclusive jurisdiction of the New Zealand courts.
Intellectual property
All content on this website is protected by copyright and intellectual property laws and is owned by Coverfy unless otherwise stated. You may download or view content for personal, non-commercial use only.
This Privacy Policy was last updated in January 2026.